Box Office & Attendance Policies

This page contains box office and attendee information and policies for all live programs of the Jewish Film Institute.

Ticket Pricing

REGULAR SCREENINGS

Jewish Film Institute (JFI) Members...$15     
General Public...$20
ADA / Seniors / Students w/ID...$19

SPECIAL PROGRAMS

Special programs may include SFJFF Centerpiece Films, Closing Night, the Freedom of Expression Award screening, or other programs year-round. Pricing details are available on an event's individual webpage here.

PASSES & TICKET PACKAGES

Festival and Series passes and ticket packages for upcoming JFI and SFJFF programs will become available for sale on this page. Check back regularly for updates or subscribe to our newsletter.

Ticket Packages

JFI members enjoy discounts on ticket offerings and first access to SFJFF tickets in addition to advance screenings and year-round events.

Ticket Packages will appear in your JFI account, and can be redeemed for regularly or specially-priced-screenings and events, depending on the package of your choosing. See our FAQs below for more information on ticket packages and how to become a member.

What is a Ticket Package?
Ticket Packages are vouchers that come in various sized bundles and can be redeemed for regularly or specially-priced-screenings and events, depending on the package of your choosing.
 
I purchased a Ticket Package online. How do I redeem my tickets?
1. Sign in with the same username OR email + password you used to purchase your Ticket Package.

2. Navigate to your desired screening and click GET TICKETS.

3. A $0.00 “Ticket Package" option will appear. Select the quantity of tickets you want beside the $0.00 option and click ADD TO CART then proceed to checkout. You will receive an order confirmation when you’ve successfully redeemed your Ticket Package for specific screenings.

If you do not see a $0.00 ticket price after signing in, or cannot find a confirmation e-mail for your Ticket Package purchase, please contact us by emailing boxoffice@jfi.org.
 
How do I purchase discounted Ticket Packages at the member rate?
1. On the Box Office page, click BUY NOW, and then click SIGN IN.

2. Use either your email OR username + password or member number + last name to sign in.

3. Select the Member price Ticket Package and proceed to checkout.
 
I still have questions about Ticket Packs.
For more questions, email boxoffice@jfi.org. 

How Can I Purchase Tickets?

Online at jfi.org: SEE WHAT'S ON HERE

In-Person: Tickets are available for purchase at JFI Box Offices located at each in-person screening venue. The Box Office is open one hour prior to a venue's first show of the day and close fifteen minutes after a venue's last screening starts.

Via phone: Contact the Box Office at 415.621.0568. Tickets, ticket packages, and memberships can be purchased with the Box Office between 11am–5pm, Monday–Friday. 

I have a promo/voucher code to use.

  • Navigate to desired screening/program.
  • Click on BUY TICKETS: A pop-up window will appear—within that pop-up window, click on KNOW A PROMOTION CODE?.
  • Enter your promo/discount code and click on SUBMIT.
  • Under SELECT TICKET QUANTITY, a discounted ticket type will appear.
  • Choose the desired quantity next to the applicable discounted ticket type and "Add to Cart." Keep in mind that a ticket quantity maximum may exist associated with your promo/discount code.
  • If you are done selecting program tickets, click on CHECKOUT. If you would like to purchase tickets to additional events/screenings, click outside of the pop-up window to continue browsing the festival program.

Ticket Delivery

How do I pick up the tickets/passes I purchased?

E-Delivery/Print at Home for online purchases. Tickets will arrive as an attachment to the confirmation email you will receive upon completion of your order. You can either print the ticket attachment or present tickets on your mobile device upon entry.

JFI utilizes digital passes for ease of entry. JFI members whose benefits include Festival or Series Passes will be emailed their passes in the weeks leading up to the event. You can either print the pass attachment or present the pass' QR code on your mobile device upon entry.

Films at Rush

What does it mean if a show is AT RUSH?

When advance tickets are no longer available, a limited number of rush tickets may be available at the door. Rush tickets are available on a first-come, first-served basis depending on how many seats are available after passholders and advance ticket-holders are admitted. Rush tickets are normally sold 10 minutes prior to the screening. Acceptable payment methods are cash, credit card, and applicable vouchers.

When should I arrive at the theater for my movie?

Ticket and pass holders must arrive at least 20 minutes prior to showtime. Ticket or pass holders arriving less than 20 minutes prior to showtime, after ticket holders have been admitted and/or the passholder allotment has been reached, cannot be guaranteed a seat. Upon arrival, look for the hold-out lines marked as either Pass Holder or Ticket Holder, join the line, and wait until the theater is ready for seating.

Access at our Venues

Information about accessibility at JFI venues can be found on this page, or contact us at info@jfi.org, 415.621.0556.

The Fine Print

All orders are final. No refunds, exchanges, substitutions, or replacements. If a screening is canceled, tickets will be refunded within 72 hours. If your accessibility needs are not met for a screening, tickets may be refunded or exchanged upon request.

Become a Member

Become a member of the Jewish Film Institute and join a community that believes in the power of independent film to expand and evolve the Jewish story. Enjoy free members-only screenings, early access, and discounts on tickets to JFI and SFJFF events, and more—all while supporting emerging and established filmmakers in the Bay Area and beyond. Membership starts as low as $60.

Join or renew by selecting your benefits on this page or contact us at membership@jfi.org.

Accessibility & Code of Conduct

The Jewish Film Institute is dedicated to bringing as many films as possible for our deaf and hard of hearing and blind and low vision patrons. Accessibility offerings for upcoming programs can typically be found on each program's webpage in our calendar.

Reach out directly to info@jfi.org or any accessibility or mobility questions, concerns, or requests. The box office line also provides assistance: 415.621.0568

Theaters

All JFI theaters are ADA accessible.

Early access/seating is available for those who need accommodations. Please arrive approximately one hour prior to the screening start time and check in with a member of the Festival's venue staff. Companion seating will always be accommodated for those that require it. These tickets can be booked via our website, phone line, or in person.

If your accessibility needs are not met for a screening, tickets may be refunded or exchanged upon request.

Audio/Visual Accessibility Offerings

The Jewish Film Institute provides the following accessibility offerings when possible and/or requested:
ASL interpretation is available for events upon request. Please contact us atinfo@jfi.orgat least one week prior to the screening you wish to attend. 
Live transcription services are available for the introductions and Q&As of select screenings.
JFI strives to provide a list of upcoming films that are offered with closed captions, open captions, audio description, or are fully-subtitled. 

Code of Conduct

The Jewish Film Institute's mission is to champion bold films and filmmakers that expand and evolve the Jewish story for audiences everywhere. Our goal is to connect filmmakers and audiences in the Bay Area and around the world; and we value the creative expression, cultural diversity, and varied perspectives that make up our community.

While we appreciate dialogues and differing opinions at the our events, we will not tolerate harassment, discrimination, or abusive behavior.  JFI is committed to providing our audiences, guests, and partners an experience that is free of harassment and discrimination based on sex, sexual orientation, gender identity, gender performance, race, ethnicity, nationality, religion, class, age, or ability. We reserve the right to revoke, without notice or refund, tickets, passes, credentials, or access to JFI events and venues. Our aim is to create a safe and welcoming environment for all who wish to attend the screenings and other events that are part of the Jewish Film Institute and San Francisco Jewish Film Festival.

Any individual who witnesses or experiences a violation of this Code of Conduct should contact an JFI staff member immediately. If a staff member is not present, contact info@jfi.org.

Patron Responsibilities

When you arrive at a JFI or SFJFF program, please look for a staff member or volunteer who will direct you to the appropriate line. While waiting in line, please be considerate of our neighbors and local businesses. We remind patrons that it's now illegal to smoke while waiting in line or near entrances to venues.

All seats are general admission, and multiple seat-saving is not permitted. Select seats may be saved by the festival for filmmakers and other guests of the festival. We ask that you observe reserved seating signage by not removing signage. Please choose a seat in an unreserved section. All audience members must vacate the theater following each screening. Leaving belongings and/or saving seats between shows is not permitted.

JFI believes in everyone's right to choose the restroom they are most comfortable using; please disregard any exclusionary signage that may be visible at our venues.

Please refrain from wearing perfumes and other scented products so that attendees with environmental sensitivities can comfortably enjoy the films.

Outside food and beverages are not allowed in any SFJFF venue. We ask that you respect the venue policies and purchase food and beverages from the venue's concessions stands.

Anything else I should know?

  • All programs are subject to change without notice. Refunds and exchanges will only be issued in the rare case of program cancellations.
  • The majority of films are unrated and may not be suitable for ages 17 and under unless otherwise noted. Parental discretion is advised.
  • Each film will be shown in its original language (with English subtitles for non-English films), unless otherwise noted.
  • Recording devices of any type are not permitted in the theaters.
  • Please silence all phones when in theaters.